The Role
Our client is seeking an experienced Customer Service Representative to join a stable, well-structured industrial business based in Cardiff. This role suits someone who enjoys being busy, takes pride in accuracy, and values delivering reliable service to customers every day. You will be the first point of contact for customer enquiries, responsible for processing orders, supporting internal teams, and ensuring a smooth end-to-end customer experience. The environment is fast-paced and process-driven, with a strong emphasis on safety, teamwork, and accountability. In return, this role offers long-term stability, clear expectations, and the opportunity to earn performance-based incentives in addition to a competitive salary and superannuation.
Our client is seeking an experienced Customer Service Representative to join a stable, well-structured industrial business based in Cardiff. This role suits someone who enjoys being busy, takes pride in accuracy, and values delivering reliable service to customers every day. You will be the first point of contact for customer enquiries, responsible for processing orders, supporting internal teams, and ensuring a smooth end-to-end customer experience. The environment is fast-paced and process-driven, with a strong emphasis on safety, teamwork, and accountability. In return, this role offers long-term stability, clear expectations, and the opportunity to earn performance-based incentives in addition to a competitive salary and superannuation.
Key Responsibilities
- Handle inbound customer enquiries via phone and email with professionalism and efficiency
- Process orders accurately and in line with established systems and procedures
- Liaise with internal teams to coordinate orders, deliveries, and resolve issues
- Build strong customer relationships and identify opportunities to add value
- Contribute to a safe, supportive, and team-focused workplace
- Previous experience in a customer service or internal sales role
- Strong attention to detail and ability to manage multiple tasks
- Confident communicator with a customer-first mindset
- Comfortable working in a structured, process-driven environment
